Legal
Grievance Redressal
Step 1 — Support
Most issues resolve fastest through support: write to [email protected] with your registered email and order ID (if the issue concerns an order). We acknowledge within 48 hours and aim to resolve within 7 days.
Step 2 — Escalation
Unresolved after 7 days, or unhappy with the answer? Escalate to [email protected] quoting your support ticket number. Escalations are reviewed outside the original support line and answered within 15 days.
Data-protection concerns
Requests and complaints about personal data (access, correction, consent withdrawal, erasure) go to [email protected]. The appointment of our designated grievance officer under the DPDP Act is in progress; until the appointment is published here, the privacy channel above is monitored to the same timelines and standard.
Payment disputes
Payment failures and chargebacks are handled with the RBI-authorised gateway that processed your payment; raise them through support first so we can coordinate with the gateway on your behalf.